Support Options
Because support needs vary, we offer a Customized Support Services Package tailored to meet the requirements of your customer support environment.
In the interest of supplying our Customers with a comprehensive support program that adheres to the individual needs of each project, the following options are available for purchase:
In the interest of supplying our Customers with a comprehensive support program that adheres to the individual needs of each project, the following options are available for purchase:
- Extended Hardware Warranty
- Basic and Premium Support Upgrade
- On-Site Support
- Education & Training
- Professional Services Assistance
Problem Report Generation and Call Tracking
Interphase has Global Support offices in the United States and Europe, allowing you to get answers to your questions in real time, anytime.
On your initial call, a Problem Report will be opened and a Call Tracking System number will be assigned to your query. This number should be quoted in all subsequent correspondence by both parties and will remain "open" until the issue has been resolved.
Open a Problem Report
On your initial call, a Problem Report will be opened and a Call Tracking System number will be assigned to your query. This number should be quoted in all subsequent correspondence by both parties and will remain "open" until the issue has been resolved.
Open a Problem Report
Customer Support Survey
Interphase is continuously searching for ways to make improvements to the quality of services we provide. We have found the most expedient way to make improvements is to listen to you, our customers. Please take a few moments to tell us about your latest Interphase Technical Support experience. Take customer support survey here.
Policies at a Glance
Basic Support Policy
Free of charge for the first 6 months from the date of purchase, and then offered for annual renewal until End of Life is announced.Basic Hardware Warranty Policy
The standard 12 month hardware warranty may be extended to 24 months from the date of purchase.Return & Repair Policy
All Interphase products are repaired and re-tested at the Carrollton, Texas facility. A Return Materials Authorization (RMA) number is required prior to returning any product to Interphase for repair, upgrade or exchange.More...
Get Help Now
North America
(214) 654-5666Fax:
(214) 654-5624
M-F 7 AM - 6 PM CT
Technical Support
Europe
(Chaville facility outside of Paris, France)+33 (0) 1 4115 4400
Fax:
+33 (0) 1 4115 1213
Technical Support
Contact Sales
(214) 654-5000Fax:
(214) 654-5555
Sales
Report a Problem
Report a Problem Use our online problem report form to let us know of any problems that may require our assistance.Problem Reporting Form