Return & Repair Procedure

All Interphase products are repaired and re-tested at the Carrollton, Texas facility. A Return Materials Authorization (RMA) number is required prior to returning any product to Interphase for repair, upgrade or exchange. When returning products to Interphase, please address the shipment to the attention of the RMA department, and include the RMA number on the shipping label.

To obtain an RMA number contact Interphase Order Management:

Interphase Order Management
Phone: (214) 654-5555
(M-F 7:00 am - 6:00 pm Central Time)
Fax: (214) 654-5506
E-mail Order Management

You will need the following information when contacting an Interphase Order Management representative:

• Bill-to-address
• Ship-to-address
• Contact name
• Contact telephone number
• Reason for return
• Purchase order number (for non-warranty repairs)
• Serial number (This is on label on the back of your board, and will have a six or seven numeric only serial number along with a bar code. Your serial number will be used to determine your warranty status.)
• Failure symptoms

Once Interphase has the above information, an RMA number will be assigned. Our normal turn-around time is 10 working days from receipt of the product at Interphase. An expedited 48-hour turn-around time is also available for an extra charge.

RMA Form
Does your Interphase product need to be repaired, upgraded or exchanged?

Download RMA Form